The agreement, in plain words

Terms & Conditions

Name: Imperial Luxury Transport
Address: MA, US
Telephone: +1-781-215-4936
Price range: $$

Imperial Luxury Transportation Inc · Boston, Massachusetts · Last updated November 2026

Our service

Imperial Luxury Transport provides chauffeured transportation across Boston & New England, booked online at www.imperialluxurytransport.com or by phone at 781-215-4936.
Prices are quoted and locked in at booking. Tolls are included; gratuity is optional and chosen by you.
Payment is collected at booking through our secure payment processor. Vehicle photos illustrate the class; your exact vehicle may vary while always meeting the class standard.

Imperial Luxury Transport is a chauffeured (livery) transportation service. Some trips are provided by Imperial Luxury Transport itself; others are provided by independent affiliate companies we collaborate with. No single company can cover every trip, so certain bookings are passed to a trusted affiliate, and that company provides the ride.
Every chauffeur who receives trips through Imperial Luxury Transport — including through our driver app — is an independent business, or works for one. Chauffeurs and affiliate companies are not employees, agents or representatives of Imperial Luxury Transport.
To receive trips, a chauffeur or affiliate company must have its own registered company, its own vehicle(s), all licenses and permits current, and its own commercial livery insurance. We verify these requirements before a chauffeur is activated, and we only work with chauffeurs and companies that meet them.
Each chauffeur and affiliate company is solely responsible for its own vehicles, driving, insurance and operations, and for any accident, damage, injury or claim arising from a trip it provides. When an affiliate company provides a trip, that company is the transportation provider for that trip; Imperial Luxury Transport's role is the booking and coordination.
Applying through our website or apps does not create an employment relationship and does not guarantee trips.

Free cancellation up to 1 hour before airport pickups and 24 hours before all other rides. Refunds go back to the original payment method.
Late cancellations & no-shows: If you need to cancel inside the free-cancellation window, contact us as soon as possible — any refund for a late cancellation or no-show is at our discretion.
Full booking rules are in our Policies.

During your trip, your chauffeur's live location may be shared with you on your trip link so you can follow the car. Location data is handled as described in our Privacy Policy.

Program: Imperial Luxury Transport booking text alerts.
How you opt in: by checking the unchecked consent box on our booking page at www.imperialluxurytransport.com/booking and providing your mobile number. Consent is not a condition of purchase.
What you receive: automated text messages about your booking — confirmations, chauffeur details, pickup updates (on the way / arrived) and reminders.
Message frequency varies. Message and data rates may apply.
To stop: reply STOP to any message to cancel text alerts. For help: reply HELP, email bookings@imperialluxurytransport.com or call 781-215-4936.
Carriers are not liable for delayed or undelivered messages. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes — see our Privacy Policy.

Passengers are responsible for their belongings. Child seats are provided on request where available.
Imperial Luxury Transport reserves the right to refuse service that endangers safety.