The fine print, made clear
Policies
Version 2026-10-06 v1 · Imperial Luxury Transportation Inc · Last updated October 2026
Pricing
- Tolls are included in all prices; gratuity is optional and chosen by you at booking. No hidden fees, no surge.
- Distance trips are priced per mile by vehicle class, with a minimum per leg by class: Sedan $90 · SUV $110 · First Class $120 · Sprinter $150 · Stretch Limousine $210.
- Hourly service has a 2-hour minimum (editable rate card in our system).
- Quotes are calculated live at booking from the route distance. Prices are locked in at booking.
Payment
- Payment is collected securely at booking — by card, Apple Pay, Venmo, Zelle, CashApp or PayPal.
- We never store full card numbers on our servers — card payments are processed securely by Stripe, and your card details go directly from your browser to Stripe.
Cancellation
- Free cancellation up to 1 hour before airport pickups.
- Free cancellation up to 24 hours before all other rides.
- To cancel, reply to your confirmation email or call/text 781-215-4936.
Airport pickups (Boston Logan)
- 60 minutes of free wait time from your scheduled pickup.
- Meet & greet included — your chauffeur meets you in arrivals with a name sign.
- Please provide your airline, flight number and arrival time so we can track your flight.
Booking window
- Reservations can be made from 1 hour before pickup, up to months in advance.
- For pickups sooner than 1 hour, please call 781-215-4936 and we will do our best.
Privacy
- We use your details only to operate your ride: dispatch, driver contact and receipts.
- We never sell your information. Card data is handled exclusively by our payment processor.
- Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. See our full Privacy Policy and Terms & Conditions.
Terms
- Vehicle photos illustrate the class; your exact vehicle may vary while always meeting the class standard.
- Passengers are responsible for their belongings. Child seats are provided on request where available.
- Imperial Luxury Transport reserves the right to refuse service that endangers safety.